Privacy Policy

Lisco Solutions is a software development and technology services company based in Istanbul, Turkey. You can contact us at info@liscosolutions.com for any privacy-related question, including requests to exercise the rights described below. We aim to respond to verified requests within 30 days.

We collect only the information we need to operate the Site and respond to your inquiries. Specifically:

• Information you provide directly through our contact forms: your name, email address, phone number (optional), preferred language of communication, and the message you write to us.
• Technical information collected automatically when you interact with the Site: IP address, browser user-agent, the page you came from, approximate location derived from your IP, and the time of your request. This information is used to detect abuse, protect against spam, and improve performance.
• Cookies and similar technologies, described in detail in our Cookies Policy.

We do not knowingly collect special-category data (such as health, religious, or political information). Please avoid sharing such information through the contact form.

We use the information we collect for the following purposes:

• To reply to your inquiry, prepare a proposal, or provide the services you request.
• To send you transactional communications related to a project we are working on together.
• To maintain the security of the Site, prevent fraud, and investigate abuse such as automated spam submissions.
• To understand how the Site is used in aggregate, so we can improve content and performance.
• To comply with applicable legal obligations, including tax, accounting, and law-enforcement requests.

We do not sell your personal data, and we do not use your data for automated decision-making that produces legal or similarly significant effects.

Where the EU General Data Protection Regulation (GDPR), the UK GDPR, or Turkey's Personal Data Protection Law (KVKK) applies, we rely on the following legal bases:

• Consent — when you submit our contact form, you consent to us using the information you provide to respond.
• Performance of a contract — when we are preparing or fulfilling a service agreement with you.
• Legitimate interests — to keep the Site secure, prevent abuse, and improve our services, provided those interests are not overridden by your fundamental rights and freedoms.
• Legal obligation — when we must retain or disclose information to comply with applicable law.

We share personal data only with parties that help us run our business, and only to the extent strictly necessary:

• Service providers we use for hosting, email delivery, analytics, and customer support. These providers process data on our instructions and are bound by appropriate confidentiality and security obligations.
• Professional advisors such as lawyers, accountants, and auditors when we need their help.
• Authorities when we are legally required to disclose information, for example in response to a court order or a regulatory request.
• Successors in connection with a merger, acquisition, or sale of all or part of our business, in which case the recipient will be required to honor this policy.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

Our primary operations are based in Turkey. Some of our service providers may be located outside Turkey or the European Economic Area. When we transfer your personal data to such countries, we use safeguards recognised under applicable law, such as Standard Contractual Clauses, to ensure your data continues to receive an adequate level of protection.

We retain contact-form submissions for as long as there is an active business relationship or potential interest, and for a reasonable additional period to satisfy legal, accounting, or audit requirements. Submissions classified as spam are deleted as soon as that classification is confirmed. You can request earlier deletion at any time using the rights described below.

Technical logs (IP addresses, user-agents, request times) are typically kept for up to 12 months for security and abuse-detection purposes, after which they are deleted or anonymised.

Depending on where you are located, you may have some or all of the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data, subject to legal retention requirements.
• Restriction — ask us to limit how we process your data while a request is investigated.
• Portability — receive your data in a structured, commonly used format.
• Objection — object to processing based on our legitimate interests.
• Withdraw consent — where we relied on consent, you can withdraw it at any time without affecting prior processing.
• Complain — lodge a complaint with the data protection authority in your country. In Turkey, this is the Kişisel Verileri Koruma Kurumu (KVKK).

To exercise any of these rights, email info@liscosolutions.com from the address you used to contact us, or include enough information to let us verify your identity. We may decline requests that are manifestly unfounded or excessive.

We implement technical and organisational measures appropriate to the sensitivity of the data we process, including transport encryption (HTTPS), access controls, logging, and regular review of our systems. No method of transmission or storage is 100% secure, but we work to apply industry standards and respond promptly to any incident that may affect your data.

The Site is intended for business audiences and is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Our Site links to live demos, partner websites, and product information hosted on other domains. Once you leave our Site, this policy no longer applies. Please review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. When we make material changes, we will update the "Last updated" date above and, where appropriate, give you additional notice. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our handling of your personal data, please contact us:

• Email: info@liscosolutions.com
• Address: Istanbul, Turkey